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Shipping policy
Shipping & Delivery
We know you're excited to receive your PurpleSea jewelry, and we're committed to making your delivery experience as smooth and transparent as possible.
Below you'll find everything you need to know about order processing, shipping options, delivery times, tracking, and international shipping.
Good to Know
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Complimentary Standard Shipping on all orders over US$200
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Taxes & duties included worldwide — no surprise import fees upon delivery.
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Tracking provided for every order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Please note that processing time is separate from shipping time.
During product launches, promotional events, holidays, or periods of high order volume, processing may take slightly longer. If your order experiences a significant delay, we'll notify you via the email address provided at checkout.
Orders are processed Monday through Friday, excluding public holidays.
Shipping Destinations
PurpleSea proudly ships to customers in most countries and regions worldwide.
If your country is unavailable during checkout, please contact us at info@purplesea.com, and we'll do our best to assist.
Shipping Options & Rates
We partner with trusted international couriers to deliver your order safely and efficiently.
Taxes & Duties Included
All PurpleSea product prices are inclusive of applicable taxes and duties worldwide. This means you won't encounter unexpected import charges or customs fees upon delivery—everything is already taken care of at checkout.
The only additional charge you may see during checkout is the shipping fee. The final amount displayed before payment is the complete amount you'll pay for your order.
Please note that taxes, duties, and shipping fees are non-refundable.
Complimentary Standard Shipping
Enjoy Complimentary Standard Shipping on all orders over US$200.
Enjoy Complimentary Express Shipping on all orders over US$300.
For orders below US$200, the following shipping options are available.
North America
| Country | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 8–12 business days — US$15 | 6–9 business days — US$20 |
| Canada | 8–12 business days — US$15 | — |
Europe
| Country | Standard Shipping | Express Shipping |
|---|---|---|
| United Kingdom | 8–10 business days — US$15 | 5–8 business days — US$20 |
| Germany | 8–10 business days — US$15 | 5–8 business days — US$20 |
| France | 8–10 business days — US$15 | 5–8 business days — US$20 |
| Italy | 8–12 business days — US$15 | — |
| Spain | 8–12 business days — US$15 | — |
Asia
| Country | Standard Shipping | Express Shipping |
|---|---|---|
| Japan | 8–12 business days — US$15 | — |
| South Korea | 8–12 business days — US$15 | — |
| Singapore | 8–12 business days — US$15 | — |
| Malaysia | 8–12 business days — US$15 | — |
Other International
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| All other eligible destinations | 8–12 business days — US$15 | — |
Delivery estimates begin after your order has been processed (typically within 1–3 business days).
Shipping fees are calculated based on your destination and selected shipping method during checkout.
Delivery times are estimates only and may vary due to customs clearance, weather conditions, carrier delays, transportation disruptions, public holidays, or other circumstances beyond our control.
Shipping fees are non-refundable once an order has been dispatched.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active after the carrier has received your package.
If you haven't received your shipping confirmation email, please check your spam or junk folder before contacting us.
Multiple Shipments
To ensure the fastest possible delivery, orders containing multiple items may occasionally be shipped in separate packages depending on inventory availability or packaging requirements.
If your order is shipped in multiple packages, you'll receive a separate tracking number for each shipment.
You will not be charged any additional shipping fees for split shipments.
Delivery Delays
While we strive to deliver every order within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control, including:
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Customs inspections
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Severe weather conditions
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Transportation disruptions
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Peak holiday seasons
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Carrier operational delays
If your order has exceeded the estimated delivery window, please contact us at info@purplesea.com, and we'll be happy to assist.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
PurpleSea is not responsible for packages delayed, returned, or lost due to incorrect or incomplete shipping information provided at checkout.
If you notice an error after placing your order, please contact us as soon as possible at info@purplesea.com. We'll do our best to update your shipping details before your order is dispatched. However, once an order has entered processing or has been shipped, we cannot guarantee that changes can be made.
Lost or Stolen Packages
Once a package has been marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the recipient. PurpleSea is not liable for packages that are lost or stolen after delivery.
If you believe your package has been lost during transit (before being marked as delivered), please contact us as soon as possible. We'll gladly assist with a carrier investigation whenever applicable.
Refused or Unclaimed Packages
If a package is refused by the recipient or returned to PurpleSea due to an unsuccessful delivery attempt, refusal to accept the package, an incorrect shipping address, or failure to claim the package, the original shipping fee is non-refundable.
If you would like the order to be reshipped, any additional shipping charges will be the responsibility of the customer.
Need Help?
If you have any questions about shipping, delivery, or your order, our Customer Care team is always happy to help.
Email: info@purplesea.com
We aim to respond to all inquiries within 1–2 business days.